Common reasons an application stays under review
Your details don’t match across documents. Differences in your name, address, date of birth, or country of residence can prompt a request for clarification.
The proof of address needs another check. The document may be too old, unclear, missing an issue date, or inconsistent with the address entered in the application. Each provider sets its own document rules.
More information was requested. The provider may need clarification about your residence, employment, source of funds, or trading experience. Check the official client portal and your registered email for a request.
The application needs manual review. Some applications require additional checks. Avoid relying on a guaranteed approval time unless the provider has given you one for your specific case.
What to do while you’re waiting
- Sign in through the provider’s official portal and check the application status.
- Read any document request carefully and confirm which item needs attention.
- Check that your details match your documents exactly.
- If you need to resubmit something, use the provider’s secure upload process.
- Contact support through a verified channel if the status gives no next step.
Include your application reference number and a clear description of the issue. Never share your password or one-time security code with someone claiming to speed up the review.
Can I deposit or trade while verification is pending?
Don’t assume that a deposit means your account is fully approved or ready to trade. Access to features may depend on the provider’s review and account terms. Check the status in the official portal and ask the provider which steps must be completed before funding or trading.
For the full application process, see SmartFIN’s guide to opening a forex trading account in Dubai. Prospective clients can also contact SmartFIN to ask which requirements apply to their application.
Risk warning: Forex and CFDs are leveraged products and can result in significant losses. This article is general information, not legal or financial advice.
